Post by Stephen Byers on May 10, 2015 15:12:51 GMT
Over the last three months (or so) the comfortable seating and wifi has been unavailable to visitors to BFI.
During the disruption caused by the revamp of the Benugo restaruant / cafe / bar / canteen area ALL of the sofa seating in the reception area / foyer area(s) has effectively been removed leaving nothing for BFI customers.
Also too access to the charging points for mobile phones and laptops is now denied - indeed one shelf has been cut away, and the other charging points on the shelves that remain have been declared - in no uncertain terms - to be out of use by everyone.
Why does BFI have a wifi service if customers cannot use &/or recharge their mobiles or laptops from the central area where they used to be able to do so?
It has been opined by many regular visitors that this is an unacceptable diminishing of BFI's customer facilities by a mere tenant aka Benugo.
The BFI should be ashamed of itself for making the BFI such a customer UN-friendly venue. Indeed the Benugo staff themselves are aggressive and basically rude when visitors try to avail themselves of the said laptop shelves &/or charging points.
And the removal of the sofa seating throughout the foyer area(s) is also unacceptable, especially for those with limited mobility.
To use the BFI wifi many now have to sit in the window of the National Theatre opposite. What a farce.